Returns, Refunds, Exchanges & Cancellations

Please note that it may not be possible to change the contents of an order that has already been placed (adding items, changing to different items). Therefore, please ensure that your order details, such as [Price] and [Quantity], are correct before completing your order.

■ Before Product Shipment

Changes after ordering and before shipment are accepted via our Contact Us page.

Please understand that changes to custom-made products cannot be made.

Depending on the time and content of your contact, the shipping date may be delayed to the next business day or later, or an additional shipping fee may be incurred if the courier has already completed collection and delivery.

We appreciate your understanding and cooperation.

*If you contact us within 30 minutes of placing your order, these risks are almost eliminated, and we can usually accommodate your request.

*On weekends and holidays, requests are accepted until 12:00 PM.

■ After Product Shipment

We do not accept product changes after the product has been shipped. Thank you for your understanding.

■ Before Product Shipment

Cancellations are possible. Please contact us via our Contact Us page.

*If you wish to cancel an order, it will be smoother if you include "Cancellation Request" in the subject line of your email.

Please note that orders may be canceled due to out-of-stock items or incorrect pricing.

Please understand that custom-made products cannot be canceled.

■ After Product Shipment

Cancellations are not accepted after the product has been shipped. Thank you for your understanding.

Returns, Refunds, and Exchanges

In the unlikely event of a defective or incorrect product, please contact us within 7 days of product arrival. We will then exchange it for a good product or issue a refund.

Please note that after this period, we will no longer be able to accept requests for returns, exchanges, or refunds.

Shipping costs for exchanges of defective products or incorrect deliveries will be borne by our company.

*Upon arrival of the product, please be sure to check that the delivered item is not defective or faulty, and is not different from your order.

Examples where returns, exchanges, or refunds are not possible:

　・If the product was not purchased from our company (this site, direct stores, or exhibition events).

　・If 8 days or more have passed since the product arrived without special circumstances, and a request for exchange, etc., was made.

　・If "packaging materials" such as product tags, hang tags, bags, boxes, instruction manuals, or the included delivery note have been lost.

　・Products that have been damaged or soiled, or used by the customer.

　・If the product could not be delivered due to reasons such as the customer's long-term absence or refusal to receive.

Returns, Refunds, and Exchanges Due to Customer Convenience

Returns, refunds, or exchanges due to customer convenience, such as the product impression being different, the product no longer being needed, an incorrect order, an unsuitable size, the product having no effect, an allergic reaction, inability to pay, or damage/loss due to the customer's careless handling, are not possible.

Returns, refunds, and exchanges for products after delivery will only be accepted in cases that fall under the "Returns, Refunds, and Exchanges" section above.

If a customer is long-term absent or refuses to receive a product, and the product is returned to the delivery company, it will be stored for a certain period. However, if it is not received within the deadline, it may be discarded.

In the event that a product is not received due to long-term absence or refusal to receive, and is subsequently discarded, we shall not bear any responsibility.

Furthermore, in cases of long-term absence or refusal to receive, we may charge for re-shipping costs, labor costs, etc., incurred.

Please note this carefully.

According to the Specified Commercial Transactions Act (Consumer Affairs Agency), sales of products on this site are exempt from the Cooling-Off System.

Related Information: What is Cooling-Off? (external site)

If the product is shipped within the European Union, you have the right to cancel or return your order within 14 days without giving any reason.

*For custom-made products, this cooling-off period does not apply unless there is a valid reason.

Flow of Returns and Refunds

　1. Please contact us via our Contact Us page.

　　　*It will be smoother if you include "Return Request" in the subject line of your email.

　2. Please return the product to the return address designated by our company.

　　　*For returns, as a general rule, items should be sent back to a designated location in "Japan" or "China".

　　　*Return shipping costs and various expenses will be borne by the customer.

　　　*Returned products must meet all of the following conditions:

　　　　・In the same condition as when you received them

　　　　・Unused

　　　　・With tags attached

　　　　・In their original packaging

　　　　・Accompanied by the receipt or proof of purchase

　3. Upon receiving the returned item, we will conduct an inspection. After the inspection is complete, we will contact you again regarding the eligibility for a refund.

　4. If the refund is approved, we will process the refund to your original payment method within 14 business days.