Specified Commercial Transactions Act

Japan 〒152-0002 Meguro-cho, Meguro-ku, Tokyo

※Please request the location at the email address listed below, and we will disclose it without delay.

Phone number: 090-9105-2580

※Please send inquiries to the following email address.

Email address: support@potterylink.com

The following payment methods are available.

*Payment methods available vary depending on region.

1. Credit card payment: VISA, Mastercard, JCB, AMEX, Diners Club

2. PayPal

3. Convenience store payment 【Japan only】: FamilyMart, Lawson, Mini Stop, Daily Yamazaki, Seicomart

4. Smartphone payment 【Japan only】: PayPay

5. Bank transfer 【Japan only】

6. Pay-easy 【Japan only】

7. Electronic Money Payment: Apple Pay, Google Pay

8. Shop Pay

9. Bancontact 【Residents of Belgium, Euro payments only】

10. iDEAL 【Residents of the Netherlands, Euro payments only】

Displayed for each product.

■Shipping costs (nationwide in Japan):

　　・For orders totaling between JPY 0 and JPY 4,999 (including tax), a flat shipping fee of JPY 800 (including tax) will be charged.

　　・Shipping is free for orders totaling JPY 5,000 (tax included) or more.

■Shipping costs (outside Japan):

　　・Shipping costs vary depending on the region, so please check Overseas shipping costs and delivery times for details.

　　　In addition, shipping costs vary depending on the total size and weight of the product, so please be sure to check the shipping costs on the final checkout screen.

■Consumption tax: Consumption tax is included in all product prices (tax-inclusive prices).

■Customs duties: If customs duties are incurred during delivery, they will be borne by the customer.

■Bank transfer payment fees (when using bank transfer payment): As a general rule, customers are responsible for these fees.

■Convenience store payment fees (when using convenience store payment): As a general rule, customers are responsible for these fees.

■Pay-easy payment fees (when using Pay-easy): As a general rule, customers are responsible for these fees.

【Credit card】: Payment is confirmed when the product is ordered. (This varies depending on the credit card company.)

【PayPal】: Please pay within 3 days from the day after the order date. If payment is not received within 3 days, the order will be canceled.

【Convenience store payment】: Please pay within 5 days of placing your order. If payment is not received within 5 days, your order will be canceled.

【Mobile Payment】: Payment is confirmed at the time of order.

【Bank Transfer】: Please transfer the payment to our designated account within 14 days of placing your order. If payment is not received within 14 days, the order will be canceled.

【Pay-easy】: Please transfer the payment to our designated account within 14 days of placing your order. If payment is not received within 14 days, the order will be canceled.

【Electronic Money Payment】: Payment is confirmed at the time of order placement. (May vary by credit card company)

【Shop Pay】: Payment is confirmed at the time of order placement. (May vary by credit card company)

Except for long holidays, busy delivery periods, bad weather, natural disasters, and circumstances beyond the control of the delivery company, we will ship your order within 10 business days after confirming your payment.

Please check our business calendar for our business days.

※Our products are shipped directly from overseas.

※Please note that delivery may take more than 10 days for some products.

※For urgent orders, please contact support@potterylink.com before placing your order.

In the unlikely event that you receive a defective or incorrect item, please contact us within 7 days of delivery and we will exchange it for a new item or issue a refund.

Please note that we cannot accept returns, exchanges, or refunds after this period.

※When the product arrives, please check that there are no defects or problems with the delivered product and that the product you received is the same as the one you ordered.

Examples of cases where returns, exchanges, and refunds are not possible:
　・If the product was not purchased from us (this website, directly operated stores, or exhibition events).
　・If there are no special circumstances and the request for exchange is made more than 8 days after the product arrived.
　・If you lose any “packaging items” such as product tags, price tags, bags, boxes, instruction manuals, etc., or any delivery notes included in the package.
　・Products that have been damaged or soiled while in the customer's possession, or that have been used.
　・If the customer is absent for a long period of time or refuses to accept delivery, and the product cannot be delivered.

We cannot accept returns, refunds, or exchanges of products due to customer circumstances, such as the product not meeting expectations, the product becoming unnecessary, the product being ordered by mistake, the size not fitting, the product being ineffective, physical abnormalities occurring due to allergies, inability to pay, or damage or loss due to customer negligence.

Our company uses the online shop server provided by Shopify.

The transmission form is SSL (Secure Sockets Layer) compatible, which encrypts and protects communications between the server and your computer, preventing anyone from viewing the information you enter.

Credit card information is sent directly to the payment server operated by the payment processing company using a token system (card information non-transit system), so it does not pass through the online store server. In addition, neither our company nor Shopify retains any credit card information.

The payment processing company is fully compliant with the latest version of PCI DSS, the international standard for the credit card industry, and is equipped with world-class security.